vchalup – stock.adobe.com By Published: 09 Jul 2024 The use of AI and automation in the public sector involves both public-facing systems and behind-the-scenes tools aimed at streamlining operations and freeing up staff time. But we know that these benefits are not guaranteed. Public sector organisations must approach automation with caution to avoid the pitfalls…
Automating public services – a careful approach Read More »
The financial results of the world’s biggest three hyperscale cloud companies have seen Amazon, Google and Microsoft all credit growing customer demand for artificial intelligence (AI) services for boosting their respective profit, revenue and market share totals. The downside to this growth, particularly where Google and Microsoft are concerned, is that it appears to be…
Generative AI (GenAI) is rapidly becoming an integral part of our lives and a powerful force for driving value within organisations. The potential of the technology to accelerate innovation and improve efficiency and productivity extends to nearly all functions across all industries. There are extensive opportunities for businesses to factor it into their digital transformation,…
Enterprises must stop GenAI experiments and start long-term strategies Read More »
Who is responsible for security in the public cloud? This is a question businesses need to consider as they increasingly deploy more workloads and use cloud-based IT infrastructure, platform services and applications. In Gartner’s How to make integrated IaaS and PaaS more secure than your own data center report, analysts discuss the benefits of adopting…
Security in the public cloud explained: A guide for IT and security admins Read More »
Private healthcare company Bupa, which provides health and insurance services to 7.2 million people in Australia and the Asia-Pacific (APAC) region, is rolling out technology to allow it to communicate with its customers in a personalised way, through email, mobile phones, the web and call centres. Over the past four years, the non-profit organisation has…
Bupa turns to data to provide personalised health services Read More »
For years, CIOs have wanted to be taken more seriously by senior managers, and the rise of generative artificial intelligence (AI) might finally help them to make the breakthrough they want. Many organisations are trying to work out their route forward with AI, which creates an opportunity for the CIO to make their mark, according…
Why AI could finally get CIOs a seat at the table Read More »
Finally, a Google-owned company is stealing something worthwhile. YouTube announced today that it’s begun experimenting with its own version of Community Notes, the feature that X/Twitter pioneered whereby the user community fact-checks and brings additional context to posts.Of course, there’s not a snowball’s chance in hell these YouTube notes will on the whole be unbiased,…
YouTube launches its own version of X/Twitter Community Notes Read More »
In this first part of a two-part article, we look at some of the current and future trends and implications of AI for outsourcing, based on our experience as specialist technology and outsourcing lawyers. We’re predicting here how AI will impact “traditional” forms of IT outsourcing and the management and transformation of business processes through…
AI and outsourcing: What’s the future? (Part one) Read More »
Traditional incident response (IR) processes, honed for on-premises environments, face significant challenges when applied to the cloud. The shared responsibility model of cloud environments demands a reassessment and upgrading of IR procedures. To navigate these challenges effectively, security and risk management (SRM) leaders must embrace new strategies and technologies tailored to the unique nature of…
Gartner: Navigating incident response in the cloud Read More »
He urges IT decision-makers to strategise better and only shift what is optimum for the new environment – transforming assets to reduce complexity, probability of human error, and cost. According to Firment, container misconfiguration is a symptom of larger problems with migrations that haven’t incorporated architecture and practice modernisation. Good strategy means less is missed…
Best practices to beat container misconfiguration Read More »
